Terms & Conditions

Currency: All prices on this site are quoted in pounds sterling. payments must be made in pounds sterling(credit card sales will be charged in local billing currency by your credit card provider).

Shipping/Carriage: The final price quoted on the payments page is the price of the goods including delivery to UK Mainland Only. These charges include carriage by UK Royal Mail, ANC or Interlink Express, if you require delivery outside the mainland or if you require special delivery services, prices for which will be quoted on request please contact info@porter-foods.co.uk before placing your order.

Delivery: All goods will be dispatched within 5 working days from receipt of order.If we are unable to despatch within that period we will inform you and, with your agreement arrange another time for delivery. If we cannot agree on another time for delivery, then you will be entitled to a refund.

Payments: We accept payments by AMEX, Mastercard, Visa, Switch and Delta via a secure transaction server. This method ensures you of security and confidentiality. We also accept by cheque drawn against a UK bank.

Cancellation: You have the right to cancel the order within 7 working days without reason. The 7 days start when the goods are received. If you do cancel you must pay the cost of returning the goods. We will refund your money within 30 days of receipt of the returned goods provided they have not been damaged or opened.

Damage in Transit: Sometimes unfortunately, things do get damaged in transit. If this happens to your shipment, please advise us within 3 days and we will supply replacement goods as quickly as we can, you may e-mail details to our customer services dept at info@porter-foods.co.uk However, since we never knowingly despatch damaged goods, we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as"Damaged goods; not yet inspected" or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by e-mail or telephone with as much detail of the damage or loss as you can provide, as soon as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.

Returns and Refunds: Goods, which are returned under complaint or for exchange etc. should be returned to us post-paid. If the claim is supported we will refund monies paid for the return transport. We appreciate that sometimes, purchases are made perhaps as gifts- which later prove to be unsuitable. In these circumstances, we will happily arrange an exchange or a credit or refund of the full purchase price paid for the goods, once we have examined the returned goods,but the cost of shipping cannot be refunded. Please note that refunds will normally be made using the same method as the original payment.(i.e. a credit card purchase will be refunded through your credit card account).

Payment & Retention of Title: Under normal circumstances, goods must be paid for prior to despatch. If, for any reason goods are dispatched prior to clearance of payments, title in the goods belongs to Porter Foods Co. Ltd. until we receive full payment for the goods. Conversely, we will not normally process payment for goods until they are available for despatch.

Goods Not Available For Shipment: With the best will in the world, some goods may not be in stock at the time you place your order. In the event that we cannot despatch your goods within 10 days of receipt of your order, we will contact you to advise the actual situation and take instructions from you on how you would prefer us to proceed. Providing an e-mail address makes this much easier for us both.

Confidentiality: Please visit the "Privacy Policy" page for details of our commitment to customer confidentiality.

Statutory Rights: Please note that none of our terms and conditions affects your Consumer Statutory Rights.

Complaints: All complaints are dealt with equally and fairly by our Customer Services Dept who can be contacted by e-mail at info@porter-foods.co.uk. We will respond to all complaints within two working days and aim to resolve complaints within three working days.

Disclaimer - Limitation of Liability: In no event shall Porter Foods Co Ltd have any liability to you (including liability to any person or persons whose claim or claims are based on or derived from a right or rights claimed by you) with respect to any and all claims at any and all times arising from the subject matter of this web site, in contract, tort, strict liability or otherwise.
Porter Foods Co Ltd nor its representatives shall in any event be liable to you or to any third parties for lost of profits, revenues, business opportunities or business advantages whatsoever, nor for any direct, indirect, special, consequential indirect or incidental losses, damages or expenses directly or indirectly relating to the use or misuse of this website or with respect to any other linked website.

Copyright © 2014 Porter Foods - Retail